FAQ

PRODUCT INFORMATION

Is there a return policy for products in your store?

Sadly no, due to the fact that we are fulfilling orders for other brands, all sales are final. However, we are only human and if we have made a mistake – we will fix it. If there were an issue with the shipping, we would do our utmost to ensure you receive the product that you ordered. If something is not quite right, please contact us hello@liquidinkdesign.com

Is there a return policy for the planners?

Sadly no, because you have designed a custom planner we are not able to accept a return. However, we are only human and if we have made a mistake – we will fix it. If there were an issue with the shipping, we would do our utmost to ensure you receive the planner you had approved. If something is not quite right, please contact us hello@liquidinkdesign.com

Where are your planners printed and designed?

Our planners are designed in our Toronto office. All the magic happens when Liquid Ink works with our trusted printers and binderies. They have all honed their crafts for many years and love what they do as much as we do.

COMPANY INFORMATION

Where was the company founded?

The company was founded in 2016 in the heart of Toronto, Ontario by Doris Chung.

Do you have stockists?

No, we do not as we want to ensure your orders are exclusive.

If you are interested in becoming a stockist or want to know more, please email us at hello@liquidinkdesign.com.

Can I receive updates about Liquid Ink?

Yes! Take a moment and connect with us through our various social media platforms including Facebook, Instagram, and Pinterest. Plus looking for more insider information, we encourage you also to sign up to receive our monthly newsletter below.

Who designs the planner?

All the planners are designed by YOU and the team here at Liquid Ink! 

How long does it take to design a planner?

The design process for a custom planner can take up to 14 business days from the order date, excluding any Canadian Holidays. Any order submitted after 3:00 pm will be processed the following business day.

How long does it take to receive a collaborative planner?

If it is in stock your order will be shipped the same day if ordered before 3 pm, excluding Canadian holidays. If your order is placed after 3 pm it will ship within 1 business day, excluding Canadian holidays.  

If we do not have the planner in stock, it will be printed for you and can take up to 7 business days to print and ship.

INFORMATION ABOUT MATERIALS

What materials do you use?

We use a variety of materials for each product which may vary across our product line. However, the majority of the planners are created using the following paper:

Mohawk Via - Pure White shade in Vellum finish. 80 lb 

Are your stationery products eco-friendly?

We do our utmost to ensure we are as GREEN as possible. Plus, we always keep a keen eye on our quality. Since everything is designed and manufactured locally, we make a point to support and partner up with businesses within our community!

ORDER INFORMATION

Can I make changes once I have placed an order?

You can make changes to your order during the 2-3 days for design. Before printing, you will receive a notice of final approval.

How can I cancel an order I have placed?

As long as the order has not been printed yet, you can request to cancel your order. Order usually take up to 24 hours to process; weekends are an exception as they will be processed on the next business day. This request must be made in writing to hello@liquidinkdesign.com. Any orders that have been given the “approval to print” may NOT be canceled.

How will I know if you received my order?

As soon as you place an order, you will receive a confirmation email stating we have received your order.  Once your order has been designed by a member of our Liquid Ink Design team, you will receive a notification of approval.  Once we receive your green light, we will send it to print.  You will receive another email once the order has shipped.

My order has not arrived, what should I do?

Please check the estimated shipping times on our shipping chart.  If it is outside of the expected window, please email us directly at hello@liquidinkdesign.com, and we will be happy to help you.

PAYMENT INFORMATION

What methods of payment do you accept?

We accept all major credit cards.

Why isn’t my credit card working on your site, it works on other websites?

It is possible you have an international block on your credit card. Even though we offer checkout in USD, we are a Canadian company and transactions on our website originating from Canada.

We recommend you contact your card provider and ask them to remove the block, even if temporarily.

If you have any questions feel free to contact us hello@liquidinkdesign.com.

Why does my credit card provider charge me a fee when I purchase items from another country?

Some credit card providers in the United States apply a nominal transaction fee to international purchases. While this charge is unrelated to Liquid Ink, it often appears on credit card statements as International Transaction Fee – Liquid Ink. The transaction fee is not a charge from Liquid Ink – it is a charge directly from your credit card provider. If you have questions about the fee, please contact your provider directly. 

SHIPPING INFORMATION

When does the shipping time start?

When you receive the shipped notification your shipping time will begin. Please note we use Canada Post and other couriers, all shipping timelines are an estimation. 

Do you ship internationally?

Yes, we ship internationally.

How long does it take to process my order?

The design process for a custom planner can take up to 14 business days from the order date, excluding any Canadian Holidays. Any order submitted after 3:00 pm will be processed the following business day.

If you are ordering a planner created by one of our collaborative partners, it can take up to 7 business days to process. 

Are there customs charges or fees?

Any fees or charges related to international shipping will depend on the country that the order is being shipped to. Please check your country’s customs office for additional information.

What shipping method do we use?

There are a few different methods we use – Canada Post, USPS, UPS, and Purolator. All orders Canadian and US orders, except for free shipping, will come with tracking included. International orders will be quoted for pricing and delivery time.

Can I ship a gift to someone?

Yes – but please ensure to let us know this is a gift so we can include a note from you.

TRACKING INFORMATION

Is there a way for me to track my order?

All Canadian and US orders that come with tracking – these number will be provided once they are processed. You will receive your tracking number via email after your order has shipped out.

EXTRA’s

Does Liquid Ink have any partnership or affiliate opportunities?

We are always looking for beautiful brands and individuals to partner with. Please reach out to us at hello@liquidinkdesign.com

Do offer a corporate discount for bulk orders?

We would be happy to discuss this with you – feel free to email us at hello@liquidinkdesign.com